Order Acknowledgements/Confirmation. All orders must be received in writing by either email or fax. Orders are not processed for production until confirmation is received. All orders are acknowledged via fax or email. If you see any discrepancies, please advise us before production begins.
Order Increase. Increases in orders will be treated as a separate order, unless notification is received prior to scheduling of original order. This may increase production time
Changes and/or Cancellations. All changes must be sent in writing (fax or email). Change requests will not be accepted verbally. Changes may affect the estimated ship date. Work produced before change will be invoiced. Cancellations will be accepted only if products have not been printed. Cancellations must be made in writing. Cancelled orders will be invoiced for all work and expenses incurred prior to cancellation.
Terms. Check or Money Order are accepted. A 50% deposit is due before production. The balance must clear before shipment takes places.
Trademarks. GMP FITNESS is not responsible for determining who does or does not hold title to a trademark. Logos used in this website are for illustrative purposes only and do not imply an endorsement. Items with specific logos are not for sale to anyone other than the parties expressly authorized by the owner of such designs.
Return & Refund Policy. Custom printed products cannot be restocked. Industry standards for customized products dictate a no-return policy and no-refund policy; this is because these items are customized and are of no use to anyone except the intended recipient.
Claims. All claims must be reported within 7 calendar days upon receipt of goods. Please check your order immediately upon receipt, and alert our Customer Service Department promptly for any errors in your order. Examples include: wrong item received, wrong imprint, misprinted items. If you have a claim, you may be asked to provide a digital image of the defect or a physical sample of the item depicting the problem. This helps to identify issues and prevent future mistakes. Upon receipt of this image/sample, we will promptly resolve the issue within reason.
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